Participant Information

NDIS Documentations

Service Agreements
Intake and Risk Assessment
Support plans

Medicare Intake forms

Speech Pathology
Occupational Therapy

Take a look at the formal assessments we offer!

Frequently Asked Questions

I have received my NDIS plan. What are the registered NDIS services that Angel Care Support Services offers me?

Angel Care Support Services provides a range of NDIS registered services including Occupational Therapy, Physiotherapy, Speech Pathology, Psychology, Exercise Physiology, and more.

How do I request a service from Angel Care Support Services?

You can request a service from Angel Care Support Services by contacting their customer service team or by filling out the ‘Request for Service’ form on their website.

Where are your clinics located? Does Angel Care Support Services service my area?

Angel Care Support Services is based in Gold Coast and is a mobile service provider. To determine if they service your specific area, please check the “Location” information on their website or contact their customer service team.

What are the average wait times for receiving a service from Angel Care Support Services?

Wait times can vary depending on the specific service and your location. Please contact Angel Care Support Services directly for the most accurate information.

What does an Occupational Therapist do?

An Occupational Therapist helps people with disabilities, injuries, or illnesses to improve or maintain their function in everyday activities, also known as “occupations”. They may help with physical, mental, or social challenges to improve independence and participation.

What does an Exercise Physiologist do?

Exercise Physiologists are experts in designing and delivering safe and effective exercise programs for individuals with chronic medical conditions, injuries, or disabilities. They use exercise as a form of treatment to manage and improve health conditions.

What does a Physiotherapist do?

Physiotherapists help people affected by injury, illness, or disability through movement and exercise, manual therapy, education, and advice. They help individuals to improve their mobility, reduce pain, and prevent future injuries.

What does a Psychologist do?

Psychologists study the human mind and behavior, providing assessments, diagnosis, and treatment for mental health disorders. They provide strategies and interventions to help manage behaviors, thoughts, and emotions.

What does a Behaviour Support Practitioner do?

Behaviour Support Practitioners provide strategies designed to support a person with a disability that has behaviors of concern. They aim to increase a person’s quality of life and decrease the frequency and severity of their challenging behaviors.

What does an Employment Advisor do?

An Employment Advisor provides support and advice to individuals looking to find and maintain employment. They may help with job searching, writing resumes, preparing for interviews, and liaising with potential employers.

What is a Functional Capacity Assessment?

A Functional Capacity Assessment is an evaluation of an individual’s ability to perform activities of daily living and work-related tasks. It is often used to determine the level of disability, guide treatment plans, or inform workplace accommodations.

What is the Angel Care Support Services customer service and what do they do?

The Angel Care Support Services customer service is a dedicated team that assists with service inquiries, scheduling appointments, answering questions about services, and providing general assistance throughout your journey with Angel Care.

Can I learn about Angel Care Support Services’ clinicians and pick who I work with?

Yes, Angel Care Support Services encourages you to work with the clinician with whom you feel most comfortable. You can learn more about their clinicians by contacting their customer service team.

Are your clinicians experienced with working with children?

Yes, Angel Care Support Services has many clinicians who specialize in pediatrics and are experienced in working with children of all ages.

How much do the services from Angel Care Support Services cost?

Costs for services can vary depending on the specific service and the details of your NDIS plan. For the most accurate information, please contact Angel Care Support Services directly.

Do you charge travel costs?

Travel costs are typically included as part of your NDIS plan. Any additional travel expenses should be discussed with your provider beforehand

Can the Angel Care Support Services clinician come to me?

Yes, Angel Care Support Services offers both in-clinic and mobile services, where clinicians can come to your home or another suitable location

Can my appointment be held via tele or video conference?

Yes, Angel Care Support Services offers telehealth appointments where services can be provided over the phone or through video conferencing.

How can I provide some feedback or make a complaint to Angel Care Support Services?

You can provide feedback or make a complaint to Angel Care Support Services by contacting their customer service or by filling out the ‘Feedback and Complaints’ form on their website.

What is the NDIS?

The National Disability Insurance Scheme (NDIS) is a government initiative in Australia that provides support to people with disability, their families, and carers. It provides individuals with funding for supports and services that can help them achieve their goals.

Am I eligible for the NDIS?

Eligibility for the NDIS depends on your age, residency, and disability status. You can check your eligibility using the NDIS Access Checklist on the NDIS website.

What is an NDIS plan?

An NDIS plan is a document that outlines the supports and services funded by the NDIS that a person with a disability needs to achieve their goals. The plan is individualised and takes into account the person’s goals, aspirations, and support needs.

I've heard that some people receive less funding after a plan reassessment. Is this true?

There is concern that a plan reassessment could result in receiving less funding. However, the outcome can vary from person to person and preparing well can increase the chances of being satisfied with the outcome. It also depends on the skills and experience of the planner.

Who will conduct my plan reassessment?

If you’re between the ages of 7 to 65, your plan reassessment will be conducted by an NDIS Planner or a Local Area Coordinator. If you’re under 7, it will be with an Early Childhood Early Intervention Partner.

What if my circumstances change and I need to review my plan early?

If significant changes to your circumstances affect your NDIS support needs, you can request a reassessment at any time by completing a change of circumstances form. This is separate from being unhappy with the supports in your budget. If you’re unhappy with a decision, you can request a review of decisions.

What if I'm not happy with my plan?

If you’re unhappy with your NDIS Plan, you should talk to your main point of contact from the NDIS, usually your Local Area Coordinator or Support Coordinator. They can provide clarification and help you maximize your funding. Under some circumstances, you may be able to request a Plan Variation for minor changes to part of your plan. If you’re not satisfied, you can request an internal review within three months of receiving your plan.

Can I use a Support Coordinator to help me prepare?

Yes, if you received funding for a Support Coordinator in your first plan, they can help you prepare for your second plan.

What should I bring to my NDIS Plan Reassessment?

 You should bring the following items to your NDIS Plan Reassessment:

A copy of your current NDIS Plan

Information from your service providers about the supports they have delivered and the supports you need to reach your goals for the next year

Your decision maker, if applicable

A family member, support worker, or friend who knows you well and can assist in the review meeting.